Redesigning Scheduling for Caregivers
Redesigning Scheduling for Caregivers
I redesigned the scheduling experience to make it faster and easier for caregivers to manage their shifts. By streamlining the interface, improving navigation, and removing unnecessary steps, I reduced common scheduling errors and task completion time—helping caregivers focus more on care, not complexity.
In healthcare, scheduling can be a major source of stress and confusion. Reducing friction in that experience helps caregivers feel more in control of their time and work.
I redesigned the scheduling experience to make it faster and easier for caregivers to manage their shifts. By streamlining the interface, improving navigation, and removing unnecessary steps, I reduced common scheduling errors and task completion time—helping caregivers focus more on care, not complexity.
In healthcare, scheduling can be a major source of stress and confusion. Reducing friction in that experience helps caregivers feel more in control of their time and work.
I redesigned the scheduling experience to make it faster and easier for caregivers to manage their shifts. By streamlining the interface, improving navigation, and removing unnecessary steps, I reduced common scheduling errors and task completion time—helping caregivers focus more on care, not complexity.
In healthcare, scheduling can be a major source of stress and confusion. Reducing friction in that experience helps caregivers feel more in control of their time and work.
Goals & Objectives
Goals & Objectives
Goals & Objectives
Goals & Objectives
Making Scheduling Easier & Faster
Caregivers struggled to navigate the app and manage their shifts efficiently. We set out to make scheduling more intuitive and time-saving.
I simplified the interface to help caregivers navigate quickly and confidently. By creating clear, intuitive paths to key features, I reduced friction and made shift management easier.
Making Scheduling Easier & Faster
Caregivers struggled to navigate the app and manage their shifts efficiently. We set out to make scheduling more intuitive and time-saving.
I simplified the interface to help caregivers navigate quickly and confidently. By creating clear, intuitive paths to key features, I reduced friction and made shift management easier.
Making Scheduling Easier & Faster
Caregivers struggled to navigate the app and manage their shifts efficiently. We set out to make scheduling more intuitive and time-saving.
I simplified the interface to help caregivers navigate quickly and confidently. By creating clear, intuitive paths to key features, I reduced friction and made shift management easier.
Optimizing Shift Discovery & Filtering
Implement a clear, intuitive filtering system that reduces errors and ensures relevant results surface quickly to make it easier for caregivers to find and select shifts.
Optimizing Shift Discovery & Filtering
Implement a clear, intuitive filtering system that reduces errors and ensures relevant results surface quickly to make it easier for caregivers to find and select shifts.
Optimizing Shift Discovery & Filtering
Implement a clear, intuitive filtering system that reduces errors and ensures relevant results surface quickly to make it easier for caregivers to find and select shifts.
Helping Caregivers Find the Right Shifts
Many caregivers missed out on relevant shifts due to a lack of filtering, clarity, or visibility. I aimed to surface the right opportunities at the right time.
Highlight key details in a clear, easy-to-access format that encourages engagement and action, improving how shifts are presented to caregivers.
Helping Caregivers Find the Right Shifts
Many caregivers missed out on relevant shifts due to a lack of filtering, clarity, or visibility. I aimed to surface the right opportunities at the right time.
Highlight key details in a clear, easy-to-access format that encourages engagement and action, improving how shifts are presented to caregivers.
Helping Caregivers Find the Right Shifts
Many caregivers missed out on relevant shifts due to a lack of filtering, clarity, or visibility. I aimed to surface the right opportunities at the right time.
Highlight key details in a clear, easy-to-access format that encourages engagement and action, improving how shifts are presented to caregivers.
Streamlining the Process for Less Friction
By reducing repetitive actions and clarifying shift options, we improved task flow and user satisfaction.
Remove barriers, clarify workflows, and reduce unnecessary steps to enable caregivers to manage shifts independently.
This will result in faster task completion and higher satisfaction.
Streamlining the Process for Less Friction
By reducing repetitive actions and clarifying shift options, we improved task flow and user satisfaction.
Remove barriers, clarify workflows, and reduce unnecessary steps to enable caregivers to manage shifts independently.
This will result in faster task completion and higher satisfaction.
Streamlining the Process for Less Friction
By reducing repetitive actions and clarifying shift options, we improved task flow and user satisfaction.
Remove barriers, clarify workflows, and reduce unnecessary steps to enable caregivers to manage shifts independently.
This will result in faster task completion and higher satisfaction.
Process
Process
Process
Understanding the Caregiver Experience
I gathered feedback from caregivers through surveys, app store reviews, and stakeholder conversations to identify key usability pain points.
This research revealed recurring issues with shift discovery, scheduling clarity, and communication gaps. These insights directly informed Phase 2, which focused on improving real-time notifications and shift approval tracking to better support caregivers
Understanding the Caregiver Experience
I gathered feedback from caregivers through surveys, app store reviews, and stakeholder conversations to identify key usability pain points.
This research revealed recurring issues with shift discovery, scheduling clarity, and communication gaps. These insights directly informed Phase 2, which focused on improving real-time notifications and shift approval tracking to better support caregivers
Understanding the Caregiver Experience
I gathered feedback from caregivers through surveys, app store reviews, and stakeholder conversations to identify key usability pain points.
This research revealed recurring issues with shift discovery, scheduling clarity, and communication gaps. These insights directly informed Phase 2, which focused on improving real-time notifications and shift approval tracking to better support caregivers
Clarifying Problems & Prioritizing Needs
Affinity mapping and survey analysis revealed caregivers' core frustrations with inefficient shift discovery, scheduling uncertainties, and communication breakdowns. On average, users rated the app's usability 4/5, navigation 4/5, and performance 4/5, with a recommendation likelihood of 7.6/10. Caregivers struggled particularly with filtering shifts by role, specialty, and distance, which led to frustration and additional manual effort. Delayed shift updates and a lack of approval transparency created schedule uncertainty, while auto-scheduling errors and limited communication hindered shift confirmations.
These insights clarified that the core issues stemmed from inefficient shift management and unclear workflows. As a result, simplifying the process became a top priority. I collaborated closely with stakeholders to ensure that the user needs and business goals were aligned, guiding the design phase toward a more intuitive solution.
Clarifying Problems & Prioritizing Needs
Affinity mapping and survey analysis revealed caregivers' core frustrations with inefficient shift discovery, scheduling uncertainties, and communication breakdowns. On average, users rated the app's usability 4/5, navigation 4/5, and performance 4/5, with a recommendation likelihood of 7.6/10. Caregivers struggled particularly with filtering shifts by role, specialty, and distance, which led to frustration and additional manual effort. Delayed shift updates and a lack of approval transparency created schedule uncertainty, while auto-scheduling errors and limited communication hindered shift confirmations.
These insights clarified that the core issues stemmed from inefficient shift management and unclear workflows. As a result, simplifying the process became a top priority. I collaborated closely with stakeholders to ensure that the user needs and business goals were aligned, guiding the design phase toward a more intuitive solution.
Clarifying Problems & Prioritizing Needs
Affinity mapping and survey analysis revealed caregivers' core frustrations with inefficient shift discovery, scheduling uncertainties, and communication breakdowns. On average, users rated the app's usability 4/5, navigation 4/5, and performance 4/5, with a recommendation likelihood of 7.6/10. Caregivers struggled particularly with filtering shifts by role, specialty, and distance, which led to frustration and additional manual effort. Delayed shift updates and a lack of approval transparency created schedule uncertainty, while auto-scheduling errors and limited communication hindered shift confirmations.
These insights clarified that the core issues stemmed from inefficient shift management and unclear workflows. As a result, simplifying the process became a top priority. I collaborated closely with stakeholders to ensure that the user needs and business goals were aligned, guiding the design phase toward a more intuitive solution.
Sketching Out Solutions
I experimented with layouts that emphasized clarity, fewer taps, and clearer shift states. These sketches helped me validate which content should surface first.
Based on feedback from caregivers, competitors, and stakeholders, key pain points emerged:
Ineffective Filtering: Caregivers wanted the ability to filter shifts by their role (e.g., LPN, CNA, RN) and retain those preferences across sessions.
Delayed Updates: Caregivers experienced uncertainty when shifts were not updated in real time.
Communication Gaps: A lack of clear confirmation for shift requests led to confusion and missed opportunities.
Sketching Out Solutions
I experimented with layouts that emphasized clarity, fewer taps, and clearer shift states. These sketches helped me validate which content should surface first.
Based on feedback from caregivers, competitors, and stakeholders, key pain points emerged:
Ineffective Filtering: Caregivers wanted the ability to filter shifts by their role (e.g., LPN, CNA, RN) and retain those preferences across sessions.
Delayed Updates: Caregivers experienced uncertainty when shifts were not updated in real time.
Communication Gaps: A lack of clear confirmation for shift requests led to confusion and missed opportunities.
Sketching Out Solutions
I experimented with layouts that emphasized clarity, fewer taps, and clearer shift states. These sketches helped me validate which content should surface first.
Based on feedback from caregivers, competitors, and stakeholders, key pain points emerged:
Ineffective Filtering: Caregivers wanted the ability to filter shifts by their role (e.g., LPN, CNA, RN) and retain those preferences across sessions.
Delayed Updates: Caregivers experienced uncertainty when shifts were not updated in real time.
Communication Gaps: A lack of clear confirmation for shift requests led to confusion and missed opportunities.
Designing for Clarity & Control
The design phase focused on removing usability blockers and streamlining caregiver workflows. Guided by insights from Discovery and Ideation, I implemented the following design solutions:
Enhanced Filter Functionality
I designed a more robust filtering experience to improve shift discoverability, allowing caregivers to sort by discipline, specialty, and distance. I also introduced persistent filter preferences so users wouldn’t have to reselect options each time—saving time and creating a smoother experience.Why this matters: Caregivers often work across multiple roles or locations, and the original system didn’t support efficient filtering for their needs.
Modernized User Interface
I applied a clean, minimalist aesthetic to improve visual hierarchy and reduce cognitive load. User research and usability testing were integral in refining the navigation, ensuring caregivers could easily find and manage shifts with fewer steps.Why this matters: Many users navigate with one hand or in high-pressure situations, so the interface needed to be fast and low-friction.
Notifications & Messaging (On Hold)
While real-time notifications and messaging were initially considered, they were deprioritized to focus on core usability improvements. This allowed us to enhance key functionality before adding more complex features.Why this matters: Prioritizing essentials helped us improve task completion and user satisfaction without feature bloat.
Designing for Clarity & Control
The design phase focused on removing usability blockers and streamlining caregiver workflows. Guided by insights from Discovery and Ideation, I implemented the following design solutions:
Enhanced Filter Functionality
I designed a more robust filtering experience to improve shift discoverability, allowing caregivers to sort by discipline, specialty, and distance. I also introduced persistent filter preferences so users wouldn’t have to reselect options each time—saving time and creating a smoother experience.Why this matters: Caregivers often work across multiple roles or locations, and the original system didn’t support efficient filtering for their needs.
Modernized User Interface
I applied a clean, minimalist aesthetic to improve visual hierarchy and reduce cognitive load. User research and usability testing were integral in refining the navigation, ensuring caregivers could easily find and manage shifts with fewer steps.Why this matters: Many users navigate with one hand or in high-pressure situations, so the interface needed to be fast and low-friction.
Notifications & Messaging (On Hold)
While real-time notifications and messaging were initially considered, they were deprioritized to focus on core usability improvements. This allowed us to enhance key functionality before adding more complex features.Why this matters: Prioritizing essentials helped us improve task completion and user satisfaction without feature bloat.
Designing for Clarity & Control
The design phase focused on removing usability blockers and streamlining caregiver workflows. Guided by insights from Discovery and Ideation, I implemented the following design solutions:
Enhanced Filter Functionality
I designed a more robust filtering experience to improve shift discoverability, allowing caregivers to sort by discipline, specialty, and distance. I also introduced persistent filter preferences so users wouldn’t have to reselect options each time—saving time and creating a smoother experience.Why this matters: Caregivers often work across multiple roles or locations, and the original system didn’t support efficient filtering for their needs.
Modernized User Interface
I applied a clean, minimalist aesthetic to improve visual hierarchy and reduce cognitive load. User research and usability testing were integral in refining the navigation, ensuring caregivers could easily find and manage shifts with fewer steps.Why this matters: Many users navigate with one hand or in high-pressure situations, so the interface needed to be fast and low-friction.
Notifications & Messaging (On Hold)
While real-time notifications and messaging were initially considered, they were deprioritized to focus on core usability improvements. This allowed us to enhance key functionality before adding more complex features.Why this matters: Prioritizing essentials helped us improve task completion and user satisfaction without feature bloat.
Gathering Feedback to Improve Key Features
This iterative process helped us identify friction points early, refine shift filtering and confirmation cues, and make real-time adjustments before rolling out more broadly — ensuring the final design met caregivers’ most critical needs.
Gathering Feedback to Improve Key Features
This iterative process helped us identify friction points early, refine shift filtering and confirmation cues, and make real-time adjustments before rolling out more broadly — ensuring the final design met caregivers’ most critical needs.
Gathering Feedback to Improve Key Features
This iterative process helped us identify friction points early, refine shift filtering and confirmation cues, and make real-time adjustments before rolling out more broadly — ensuring the final design met caregivers’ most critical needs.
Impact & Results
Impact & Results
Impact & Results
Impact & Results
Reducing Task Time
A new role-based filtering system helped caregivers quickly find shifts relevant to their role (e.g., LPN, CNA, RN), reducing time spent scrolling through irrelevant options. On average, caregivers saw a 30% decrease in task completion time, allowing them to focus more on core responsibilities and less on navigating the app.
Reducing Task Time
A new role-based filtering system helped caregivers quickly find shifts relevant to their role (e.g., LPN, CNA, RN), reducing time spent scrolling through irrelevant options. On average, caregivers saw a 30% decrease in task completion time, allowing them to focus more on core responsibilities and less on navigating the app.
Reducing Task Time
A new role-based filtering system helped caregivers quickly find shifts relevant to their role (e.g., LPN, CNA, RN), reducing time spent scrolling through irrelevant options. On average, caregivers saw a 30% decrease in task completion time, allowing them to focus more on core responsibilities and less on navigating the app.
Increased User Satisfaction
Stakeholder feedback confirmed that the updated interface and streamlined usability led to a noticeable boost in caregiver satisfaction. In follow-up surveys, 85% of caregivers reported a more positive experience, citing improved shift management and a more intuitive interface as key drivers.
Increased User Satisfaction
Stakeholder feedback confirmed that the updated interface and streamlined usability led to a noticeable boost in caregiver satisfaction. In follow-up surveys, 85% of caregivers reported a more positive experience, citing improved shift management and a more intuitive interface as key drivers.
Increased User Satisfaction
Stakeholder feedback confirmed that the updated interface and streamlined usability led to a noticeable boost in caregiver satisfaction. In follow-up surveys, 85% of caregivers reported a more positive experience, citing improved shift management and a more intuitive interface as key drivers.
Clarifying the Workflow
The enhanced filtering system and streamlined design significantly reduced confusion during shift selection. Caregivers could more confidently identify and choose relevant shifts, minimizing ambiguity. This reduced the mental effort required to assess shift relevance, leading to a 25% drop in missed shifts. This more intuitive workflow made shift selection faster and more reassuring for caregivers, reducing friction and building trust.
We used a controlled rollout with a small group of caregivers to validate these improvements. This approach helped us identify key friction points and make real-time design adjustments before a full launch. Their feedback was instrumental in sharpening how shift results were prioritized and tailored. This iterative testing process ensured the final solution met caregivers’ critical needs.
Clarifying the Workflow
The enhanced filtering system and streamlined design significantly reduced confusion during shift selection. Caregivers could more confidently identify and choose relevant shifts, minimizing ambiguity. This reduced the mental effort required to assess shift relevance, leading to a 25% drop in missed shifts. This more intuitive workflow made shift selection faster and more reassuring for caregivers, reducing friction and building trust.
We used a controlled rollout with a small group of caregivers to validate these improvements. This approach helped us identify key friction points and make real-time design adjustments before a full launch. Their feedback was instrumental in sharpening how shift results were prioritized and tailored. This iterative testing process ensured the final solution met caregivers’ critical needs.
Clarifying the Workflow
The enhanced filtering system and streamlined design significantly reduced confusion during shift selection. Caregivers could more confidently identify and choose relevant shifts, minimizing ambiguity. This reduced the mental effort required to assess shift relevance, leading to a 25% drop in missed shifts. This more intuitive workflow made shift selection faster and more reassuring for caregivers, reducing friction and building trust.
We used a controlled rollout with a small group of caregivers to validate these improvements. This approach helped us identify key friction points and make real-time design adjustments before a full launch. Their feedback was instrumental in sharpening how shift results were prioritized and tailored. This iterative testing process ensured the final solution met caregivers’ critical needs.
Reflections & Learnings
Reflections & Learnings
Reflections & Learnings
This project deepened my ability to balance product priorities with user needs. I learned how to advocate for a better user experience while navigating evolving technical constraints and tight business timelines.
I also saw firsthand how critical clear documentation and visual clarity are when collaborating with developers — especially during fast-paced redesigns of essential features.
Finally, this work reinforced the value of designing for flexibility. By keeping the system lightweight and scalable, we created space for future enhancements like real-time notifications and smart scheduling suggestions — without compromising the current user experience.
This project deepened my ability to balance product priorities with user needs. I learned how to advocate for a better user experience while navigating evolving technical constraints and tight business timelines.
I also saw firsthand how critical clear documentation and visual clarity are when collaborating with developers — especially during fast-paced redesigns of essential features.
Finally, this work reinforced the value of designing for flexibility. By keeping the system lightweight and scalable, we created space for future enhancements like real-time notifications and smart scheduling suggestions — without compromising the current user experience.
This project deepened my ability to balance product priorities with user needs. I learned how to advocate for a better user experience while navigating evolving technical constraints and tight business timelines.
I also saw firsthand how critical clear documentation and visual clarity are when collaborating with developers — especially during fast-paced redesigns of essential features.
Finally, this work reinforced the value of designing for flexibility. By keeping the system lightweight and scalable, we created space for future enhancements like real-time notifications and smart scheduling suggestions — without compromising the current user experience.
Have a product that supports essential workers? Let’s talk about how design can make their day easier.
Have a product that supports essential workers? Let’s talk about how design can make their day easier.
Have a product that supports essential workers? Let’s talk about how design can make their day easier.
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